SteadyCare One (“SteadyCare One,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or request services.

Information We Collect

We may collect the following categories of information:

• Information you provide
• Contact information (name, email, phone number, address)
• Service request details (preferred schedule, service location, general care needs)
• Referral information (facility/case manager name, contact details, referral notes)
• Billing and payment-related information (handled through our payment processor when applicable)
• Communications (messages, emails, call notes)
• Information collected automatically
• Device and usage data (IP address, browser type, pages viewed, time spent, referring URLs)
• Cookies and similar technologies (see Section 6)
• Sensitive information

Because we provide non-medical services, you may choose to share information about a client’s condition, routine, mobility, or safety needs. Please share only what is necessary for scheduling and providing services.

How We Use Information

We use personal information to:

• Respond to inquiries and provide quotes
• Schedule, coordinate, and provide services
• Communicate about service updates, confirmations, and changes
• Improve our website, operations, and service quality
• Process payments and maintain business records
• Comply with legal obligations and enforce our agreements
• Prevent fraud and protect safety

How We Share Information

We do not sell personal information.

We may share information:

• With caregivers assigned to a shift (only what they need to safely provide services)
• With family/authorized contacts, facilities, or case managers involved in the referral or care coordination (as requested/authorized)
• With service providers who help us operate (e.g., scheduling tools, website hosting, payment processors), under confidentiality or contractual safeguards
• If required by law, legal process, or to protect rights, safety, and property
• In connection with a business transaction (e.g., merger, acquisition, or sale), where permitted by law

Payment Processing

If you make a payment, payment details are typically processed by a third-party payment processor. We do not store full payment card numbers on our servers when a third-party processor is used.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, and comply with legal requirements.

Cookies and Analytics

Our website may use cookies and similar technologies to:

• Make the site function properly
• Remember preferences
• Understand website usage and improve performance
• You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can be guaranteed 100% secure.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

HIPAA / Medical Information Notice

SteadyCare One is a non-medical sitting and companionship service and is generally not a “covered entity” under HIPAA. If you share health-related details with us, we will treat it as confidential and use it only for service coordination and safety.

Your Choices and Requests

You may request to:

• Access, update, or correct your information
• Ask questions about our privacy practices
• Request deletion of certain information, subject to legal/recordkeeping requirements

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Effective Date.”